NFDA Association Codes

Our Codes of Ethics and Practice are an essential part of how our members function and form the basis of how we serve the families and communities.

Code of Ethics

  • To promote funeral firms that are unified in their commitment to Australian Ethics and Values in funeral service
  • To provide the highest standard of service at a reasonable and realistic cost
  • To provide a high standard of facilities which are adequately equipped for all services provided
  • To provide staff who are well trained and experienced in all aspects of the funeral profession
  • To always be scrupulous in the confidentiality of client’s personal information
  • To always be conscientious in our dealings with government authorities or industry related business
  • To ensure that all advertising is genuinely informative, truthful and in good taste
  • To be conversant with the laws of the land as they apply to the funeral industry
  • To give a written, itemised estimate of costs when required by families at the time of taking instruction
  • To always be scrupulous in the handling of pre-paid funerals and the associated funds entrusted to us
  • To always make ourselves available to members of the community who seek our advice, expertise or assistance in matters relating to the funeral industry
  • To always conduct ourselves in a professional manner befitting the funeral industry and to ensure that the our conduct does not bring the funeral industry into disrepute
  • To respect our fellow NFDA members and support them through responsible business practices

Code of Practice

This Code of Practice has been developed for Funeral Companies / Businesses who are full members of the National Funeral Directors Association of Australia Ltd. All funeral director members of the NFDA must become signatories to the Members Code of Practice.

Download a copy of the NFDA Members Code of Practice, or ask your local NFDA member for a copy of the Code.